I have quite a short fuse, I admit it - in terms of our business, I get frustrated by people who can only see as far as their nose and no further.

I also get very angry at other, more important stuff like racism and sexism etc, but that's a given for anyone who has morals.
However, I don't resort to basic threats and name calling. Yesterday I received some nice messages from someone on the Keyword Avalanche Forum, let me set the scene;

My JV partner released Version 1 of the Site Building Tool to the members of the KA forum - version 1 was not really built for public use so was quite limited. It was quite hard to change the look of an outputted site unless the person knows quite a bit of .css…

I found changing the look straightforward, so I put together a couple of templates and asked people to "buy me a beer" and I would send the tempate 2 pack to them. I charged $4.50 (USD) for the two templates - as you can see I was not in this for the money, I thought it would be a nice gesture…

Version 2 of the Site Building Tool includes templating as standard, this meant that the "beer" 2-pack is not compatible with Version 2 and therefore would not be usable…

Now, I knew that I would be producing a 9 pack of templates for Version 2, so I decided to let these go free of charge to anyone who bought me a beer *before* the World Cup started. Those who bought me a beer after it started got a seperate 3 pack of templates instead. Usual price of the 9 pack is $125, usual price of the 3 pack is $47.

So, for a $4.50 spend, every buyer would get at least $47 worth of templates usable with Version 2. I announced this in the KA forum, so that everyone was quite aware to go to the original download link and grab their new pack of templates once Version 2 is live.
Version 2 gets released and I spend some time going through the buyers of the "beer" 2-pack and sending them either the 9-pack or the 3-pack.

Only problem being that my email got filtered by their ISP (so some did not know that a new pack was waiting for them), however as I mentioned, I also announced this in the Forum…

Roll forward a day or two, and I get this (by Private Message):

Any chance of getting the 2 templates for the new sniche creator… if you sent them out I never gottem.

I messaged back to explain that the new Version is incompatible with the old templates, and that there is a new pack of templates waiting for him. The reply:

So they're no good huh? GREAT.

I then offered him a refund, as it was fairly obvious that the guy has issues that I cannot be bothered to deal with. And let him know the www address where he could log in to get the templates…

How the heck do i log in, that's all I want to know. don't get your knickers in a knot

I then decided I couldn't be bothered with this guy at all, so logged into my download script and cancelled his downloads. Then went to Paypal and refunded his $4.50…

F** you jack… keep your f**king prescious templates .

Hope you choked on the beer I bought you.

dickhead.

Please note that I have starred out the swear words.

And then 1 more message received:

You just made the biggest mistake of your life.

By this time, I'm literally quaking in my boots so I do a little checking and it turns out that this guy in his late 50's! I can expect this sort of behaviour from a 20 year old, but from someone mature? I decide to give the guy a last chance and send back a message:

If you wish to apologise for your behaviour, I will set your download links live again, it's no bother.

So far, I have had no response